FAQ

What is VMN? 

VMN stands for Vehicles Modifications Network. A decade ago, VMN was founded when it solved the problem of how to extend the steering shaft on a Hilux when fitting a body lift. Today, VMN is a  significant online reseller of 4WD Ute accessories to both Australian and International markets. 

With an ever-expanding catalogue of over 5000 parts, VMN is a one-stop-shop for most popular 4WD vehicles sold in Australia. As our customer base grows rapidly over the past few years, premium brands have approached us to stock their products.  While the VMN body lift remains an important product for us, we also offer trusted brands that compliment the VMN brand. Today, not only do we sell VMN body lift kits, but we’re also expanding our business operations around the world. 

This year 2019, we’re also excited to announce we’re now selling high-quality products to other 4x4 vehicles such as Toyota Hilux, Ford Ranger, Isuzu D-Max, Holden Colorado, Nissan Navara and even minor brands such as the Foton Tunland. You can learn more about VMN’s story here.

Where is your office or business located? 

Our warehouse and installation facility is located at 3/12 Dulacca St, ACACIA RIDGE, QLD, 4110.

What are your hours of business? 

We’re open from Monday-Friday from 9 AM to 5 PM. 

What is Your Contact Info? 

Please refer to our Contact Us page. Our customers can also reach us through different media channels via the social links on the footer of every page on our site: 

Phone:

1300 896 832

Email:

sales@vmn.com.au

What are the products you sell? 

We have over 200 product categories and thousands of products. If it is fitted to a 4WD we can supply it. We are constantly adding products to our online catalogue so the chances are if it's not listed on our website we can supply it.

What Payment Methods You Offer? 

The payment methods we offer are described on this page. We support all major payment methods including popular buy now, pay later methods from ZipMoney, Humm and Afterpay.

How do you ship your product? 

VMN uses a number of carriers which are fully integrated with our systems with Starship, one of the best global online providers available to link us directly with our carriers which include Australia Post, Toll Priority, Toll Ipec, TNT and Sendle (Couriers Please and Fastway).  You can track your shipment here. We will also provide ongoing tracking events by email and SMS so you are kept informed every step of the way.

How long does shipping usually take? 

Australia is a big place so it varies but rest assured we will get your order to you as fast as humanly possible. If you live in the Eastern States, allow 1-5 days. Western Australia and Northern Territory about a week to major centres with up to 3 weeks if you live in a regional area. 

Do you ship Internationally? 

Yes. We ship to most countries in the world as long as it's recognised by Australia Post, Australia’s Official Post Office. For more details please refer to our Shipping guide.

Do You Install the products you sell? 

Yes, VMN has a fully equipped workshop and a team of experienced 4WD accessory installers who can install any product we sell at our Acacia Ridge facility. For Wheel alignments, our trusted partners are located directly across the road from us and give our customers priority service. For Mechanical work, we partner with Simon Fania and his team from All Car and 4x4Mechanical Services who we use exclusively for our own vehicles. You won’t find a better 4WD mechanic anywhere in South East Queensland. You can find a list of installers around the country in our resource centre.

Do You Offer Returns? 

You can view how our Return Policy works here as well as the Terms and Conditions here. 

Do You Have DIY Installation Guides?

We do! At VMN, we don’t only sell or recommend the best products that complement our body lift kit, but we also make sure you’ll have an easy, smooth, and convenient installation or fitting process either by availing our installers’ services or doing it by yourself. You can head on to our Resource Centre where we publish informative articles and videos on how to install a body lift and other accessories for your 4WD vehicle. We also offer buying guides, modifications, and videos you can follow with ease. 

How Can We Ensure Our Privacy While Using The Website? 

VMN takes our customer’s privacy seriously. We ensure that our website implements high-end security measures to make sure your data and information are safe and well-guarded. You can read our Privacy Policy to know how we collect and use your data while browsing our website.

Why Buy From VMN? 

Compared to our competitors, VMN ensures the products we sell on our website not only are trusted brands, but we also tried many of them first-hand. Our 10 years of extensive experience in the off-road and outback driving conditions enable us to build the knowledge base in picking the best products that complement our body lift kit. VMN always make sure you’ll have a smooth ride while travelling in Australia’s extreme off-road conditions. Not only our products are more cost-effective in the long run, but we also ensure your road safety at most. You can read these other compelling reasons and benefits on why you should buy from VMN.

Can you help me with rim and tyre sizes from my Ute?

Unfortunately, we can’t help there because we are not a tyre shop and do not sell tyres or rims. You really need to discuss that with your tyre shop.